Returns

Return of goods

An order placed on www.shop.famigliacasadei.it can be returned or exchanged within the 14-day period starting from the date of receipt of the goods. Goods returned to Territori del Gusto Srl must be undamaged and unaltered. The right of withdrawal does not apply to products delivered sealed that have been opened by the customer. Notice of withdrawal must be sent by e-mail to help@famigliacasadei.it within the 14-day period.

Damaged goods

If for any reason the purchased goods are damaged upon delivery, it is necessary to contact our customer service department at +39 3665813446 or by e-mail at help@famigliacasadei.it

In the case of damaged goods, we may require that the bottle be returned and a photo with a description of the damage be emailed to us so that we can avoid similar inconveniences in the future. Then, upon ascertaining the abnormality, a replacement or refund will be made.

Wine with a hint of corkiness (TCA)

We use controlled and certified corks for our wines, however, cork is a natural material that can have this drawback in rare cases. In case of suspected corkiness, the buyer should contact our customer service department at +39 3665813446 or by e-mail at help@famigliacasadei.it

Territori del Gusto Srl will collect the bottle in order to initiate the verification procedure: it will be necessary that at least 70 percent of the wine is present in the bottle and that the original cork is firmly in place on the neck. Then, if the anomaly is established, a replacement or refund will be made.

Rebilling of the order amount

Territori del Gusto Sel will proceed by crediting in favor of the withdrawn contracting party the amount paid for the purchase of the product(s) within the maximum period of thirty days starting from the date on which the seller became aware of the intervening exercise of the right of withdrawal.